Frequently Asked Questions (F.A.Q)



1.- I paid a subscription but I don’t have access to the library
Make sure you’re logged in with the account that you used to make the payment process.

2.- I can't open a pathbook
The most common issue is that your cache memory is full, do the following

  • Go to settings
  • Tap on the erase cache button
  • This will solve your issue.

    3.- Is the app kid-safe?
    Yes, we have a parental control (Kids mode) so they can enjoy appropriate content for their age.

    4.- How do I activate parental control (Kids mode)?

  • Go to settings
  • Tap on kids mode
  • Choose a date, this is important since you’ll switch to the full library


  • 5.- The app remains on the blue loading screen
    Make sure you have a good internet connection and the latest version of the app, in case that you do have it… uninstall and reinstall the app, this will solve your issue.

    6.- A decision takes me to a blank page
    Wait a couple seconds, some pathbooks have inner images and depending on your internet connection these may take some time to load.

    7.- The app crashes after some time
    Make sure you have the latest version of the app, in case that you do have it… uninstall and reinstall the app, this will solve your issue.

    8.- I can’t see the inner images of the pathbooks
    Make sure you have a stable internet connection, in case that you do… make sure you have the images option activated

  • Go to settings
  • Swipe on the images option

  • 9.- I can’t download a pathbook
    Make sure you have the latest version of the app and enough storage space on your mobile device, also a good internet connection.

    10.- How do I cancel my subscription?
    It’s very easy depending on your OS, if you’re an android user here If you’re an iOS user cancel here

    If you experience any other error you can report it in the configuration part, at the end you can click on "report problem "and submit your problem.

    If you didn’t find the solution to your problem please contact us, your opinion is very important to us.